Terms of Use

Please Read Carefully Before Using This Portal. These Terms of Use contain an arbitration provision. Please review the Arbitration section for details.

UrgentPaws of California, Inc. (“we,” “us” or “our”) maintains the relief scheduling portal at scheduling.urgentpaws.com (the “Portal”) to allow invited relief veterinarians and authorized UrgentPaws administrators to view, book, and manage shifts at UrgentPaws clinic locations. These Terms of Use (“Terms”) govern your access to and use of the Portal. “You” refers to you as a user of the Portal.

If you do not accept or do not comply with these Terms, you may not use the Portal.

1. Overview and Eligibility

BY USING THE PORTAL, YOU ARE AGREEING TO THESE TERMS. PLEASE READ THEM CAREFULLY. The Portal is a private, invitation-only tool for professional use. To use the Portal you must: (a) be at least 18 years of age; (b) be either a veterinarian who holds a current, valid license to practice veterinary medicine and has been invited by UrgentPaws to join its relief network, or an individual authorized by UrgentPaws to administer scheduling; (c) provide and maintain accurate, current account information; and (d) use the Portal only in connection with your engagement or role with UrgentPaws. Your access to the Portal ends when your engagement or role with UrgentPaws ends, and we may deactivate your account at that time.

2. Relationship to Your Signed Agreements

These Terms govern your use of the Portal as a software service. They are separate from, and do not replace, the agreements you sign in connection with your engagement with UrgentPaws, including any relief veterinarian agreement, Nondisclosure Agreement, or DEA License Acknowledgment and Authorization (collectively, “Signed Agreements”). If there is any conflict between these Terms and a Signed Agreement, the Signed Agreement governs. Booking a shift through the Portal does not modify any Signed Agreement, and nothing in these Terms or the Portal creates an employment relationship between you and UrgentPaws; relief veterinarians are independent contractors as set out in their Signed Agreements.

3. Shift Booking

The Portal allows eligible doctors to view open shifts at the UrgentPaws locations made visible to them and to book those shifts. By booking a shift, you make a scheduling commitment to UrgentPaws that is subject to the UrgentPaws cancellation policy presented in the Portal and/or in your Signed Agreements. Depending on your account settings, a booking may be confirmed immediately or held for review by the scheduling team; a booking that is held for review is not a confirmed shift until UrgentPaws confirms it. UrgentPaws may decline a booking request, and may modify, reassign, or cancel posted or confirmed shifts, in which case we will notify you using the contact information on your account. The availability of shifts is not guaranteed, and nothing in these Terms entitles you to any minimum number of shifts.

When you book a shift, you will be asked to confirm your agreement to these Terms, the UrgentPaws relief policies presented in the Portal, and the UrgentPaws Privacy Policy. We keep a record of each such confirmation, including its date and time.

4. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials, including your password and any one-time login links sent to your email address. You may not share your account credentials or let anyone else use your account. You are responsible for all activities that occur under your account, and you agree to notify us immediately at scheduling@urgentpaws.com of any unauthorized access or use of your account. We are not responsible or liable for any damage or loss related to any unauthorized access or use of your account to the extent caused by your failure to safeguard your credentials.

5. Changes to Terms

We may make changes to the Portal, including its look, feel, format and features, at any time. We may also revise these Terms from time to time. If we make material changes to these Terms, we will provide notice through the Portal or by email to the address on your account, and the revised Terms will apply to your use of the Portal after the date stated in the notice. By continuing to use the Portal after revised Terms take effect, you agree to the revised Terms.

6. Your Information; License to UrgentPaws

In using the Portal, you will submit information such as your name, contact details, professional license information, scheduling selections, and account settings (“Your Information”). You retain all rights in Your Information. You grant UrgentPaws a non-exclusive license to host, store, reproduce, and use Your Information solely to: (a) operate, maintain, secure, and improve the Portal; (b) manage scheduling, credentialing, payment coordination, and communications related to your engagement; and (c) comply with legal and regulatory obligations, including controlled-substance reporting requirements. We will handle Your Information in accordance with our Privacy Policy and any applicable Signed Agreements. You represent that Your Information is accurate and that you have the right to provide it.

7. Our Content and Marks

Other than Your Information, we own or license all right, title and interest in and to (a) the Portal, including all software, text, media, policies, guides, and other content available on the Portal (“Our Content”); and (b) our trademarks, logos and other brand elements (“Marks”). The Portal, Our Content and Marks are protected by United States and international laws. You may access and use Our Content solely in connection with your engagement or role with UrgentPaws. You may not copy, modify, distribute, transmit, display, reproduce, publish, sublicense, or create derivative works from any part of the Portal, or transfer or sell any information obtained from the Portal, without our prior written permission, except as expressly permitted by these Terms or your Signed Agreements. Schedule information, doctor and client information, and operational documents available through the Portal may also be Confidential Information under your Nondisclosure Agreement.

8. Feedback

We appreciate your thoughts and ideas. You acknowledge and agree that any comments, suggestions, ideas, feedback or other information about the Portal or our business, goods or services (“Feedback”) provided by you will not be confidential or proprietary to you, and we will be entitled to the unrestricted use and dissemination of such Feedback for any purpose, without acknowledgment or compensation to you.

9. Acceptable Use of the Portal

You are responsible for your use of the Portal and for any activities using your account. When you use the Portal, you may not: (a) violate any law or regulation; (b) violate, infringe or misappropriate others’ intellectual property, privacy, publicity or other legal rights; (c) share your login credentials or access the Portal using another person’s account; (d) use automated means (including bots, scripts, scraping or crawling) to access the Portal or to book, monitor, or harvest shift or scheduling data; (e) disclose schedule, doctor, client, or operational information obtained through the Portal except as permitted by your Signed Agreements; (f) submit false or misleading information, including booking shifts you do not intend to work; (g) transmit any viruses or other computer instructions or technological means that may disrupt, damage or interfere with the Portal or related systems; (h) attempt to circumvent any technological measure implemented to protect the Portal, or to access accounts, locations, or administrative functions you are not authorized to access; (i) attempt to decipher, decompile, disassemble or reverse engineer any software used to provide the Portal; or (j) advocate, encourage or assist any third party in doing any of the foregoing.

10. Portal Content Is Operational Guidance Only

The policies, how-to guides, and other reference materials available on the Portal (including relief policies and practice-management-system guides) are internal operational guidance provided to support your work at UrgentPaws clinics. They are summaries for convenience and do not replace your Signed Agreements, your independent professional judgment as a licensed veterinarian, or advice from your own legal, tax, insurance, or other professional advisors. In the event of any conflict between a summary on the Portal and a Signed Agreement, the Signed Agreement governs.

11. Privacy

Our Privacy Policy explains how we collect, use, protect, and share personal information in connection with the Portal. By using the Portal, you acknowledge our Privacy Policy.

12. Termination

We reserve the right to suspend or terminate any user’s access to the Portal at any time, in our discretion, including upon the end of your engagement or role with UrgentPaws. If you violate any of these Terms, your permission to use the Portal automatically terminates. Sections of these Terms that by their nature should survive termination (including Sections 2, 6, 7, 8, 10, and 13 through 17) survive termination. Termination of Portal access does not by itself terminate your Signed Agreements, and obligations under your Signed Agreements (including confidentiality) survive in accordance with their terms.

13. Informal Dispute Resolution

We try to address any disputes without the need to initiate a formal legal case. You agree that, prior to submitting any dispute or claim to arbitration for resolution, you and we will make a good faith effort to resolve it informally, including having at least one telephone conversation between you (personally) and us. To initiate this process, you agree to notify us in writing at scheduling@urgentpaws.com of the nature of the dispute, the basis for your claims and the resolution that you are seeking, including any monetary amount, with as much detail as you can provide. During the 60 days following receipt of this notice, you agree to engage in good faith efforts to resolve the dispute, including personally participating in a telephone call with us. You may have a lawyer attend the call with you if you wish. If the dispute is not resolved within those 60 days (which period can be extended by agreement), you or we may commence an arbitration consistent with the process set forth below. Compliance with and completing this informal dispute resolution process is a condition precedent to filing an arbitration. You and we agree to toll the statute of limitations and any filing fee deadlines while the parties engage in this 60-day process.

14. Arbitration Agreement and Waiver of Certain Rights

You and we agree that, except as set forth below, we will resolve any controversies, claims, counterclaims or other disputes between you and us arising out of or relating to these Terms or the Portal (a “Claim”) through final and binding arbitration, instead of through court proceedings, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA Rules”), available at www.adr.org. You and we hereby waive any right to a jury trial of any Claim. The arbitration will be heard and determined by a single arbitrator, whose decision will be final and binding and may be enforced in any court of competent jurisdiction. You and we agree that arbitration proceedings will be kept confidential except as lawfully required. The Federal Arbitration Act and federal arbitration law apply to this arbitration agreement. The arbitrator, and not any court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, validity, applicability, enforceability or formation of these Terms.

15. Limitation of Liability

YOU USE THE PORTAL AT YOUR OWN RISK. THE PORTAL IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS AND LICENSORS (TOGETHER, “AFFILIATES”) DISCLAIM ALL WARRANTIES, CONDITIONS AND REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING THOSE RELATED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING FOR LOSS OF PROFITS, REVENUE OR DATA) ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE PORTAL, HOWEVER CAUSED, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS SECTION LIMITS LIABILITY RELATING TO THE PORTAL AS A SOFTWARE SERVICE AND DOES NOT MODIFY ANY RIGHTS OR OBLIGATIONS UNDER YOUR SIGNED AGREEMENTS OR ANY RIGHTS THAT CANNOT BE WAIVED UNDER APPLICABLE LAW.

16. Indemnity

To the maximum extent permitted by applicable law, you agree to defend, indemnify and hold us and our Affiliates harmless from and against any claims, costs, proceedings, actions, demands, losses, damages, expenses, liabilities and settlements, including reasonable legal and accounting fees, relating to, resulting from or alleged to result from your violation of these Terms by you or anyone using your account. If we assume the defense of such matter, you will reasonably cooperate with us in such defense.

17. Other Provisions

Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control. These Terms shall be governed in all respects by the laws of the State of California, without reference to its conflict of laws rules. Subject to the arbitration provisions above, you agree that any action relating to these Terms or the Portal will be filed only in the state or federal courts located in California, and you consent and submit to the personal jurisdiction of such courts. If any provision of these Terms is found to be unlawful or unenforceable, that provision will be deemed severed and will not affect the enforceability of the remaining provisions. The failure by us to enforce any right or provision of these Terms will not prevent us from enforcing such right or provision in the future. We may assign our rights and obligations under these Terms, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.

Contact

If you have questions about these Terms or the Portal, please contact us at scheduling@urgentpaws.com.

Terms Last Updated: June 11, 2026